Performance Management Process - HO Manager
What do I do for the Performance Management Process as a Head Office Manager?
Sections in this Page (Click Button to Jump)
Process Overview
(Form-related steps covered in this page)
What Rating Scale is being used?
A 5-point Rating scale will be used now.​
It is more than just a Score.​
Completing Employee Self-Assessment on SuccessFactors (SF)
Step 1: Login to SuccessFactors and Access the eForms
Click or Scan the QR code to go to SuccessFactors
Step 2: Navigating & Filling up the eForms
Fill in Goals Rating, Overall Comments and Recommended Rating
What to do for Goals Rating
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Review team member's self-rating and comments
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Click on the corresponding number of stars to rate for each Competency
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Provide facts & data as comment to support Rating of each Goal
What to do for Overall Comments
Provide a brief description of Performance in textbox, with reference to what your Employee wrote
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Minimum 20 characters
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"No comment", "Good job", "Happy working with you in the team" are not valid entries
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This is a compulsory field to fill
What to do for Recommended Rating
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Select the Overall Form Rating based on the calculated Form rating
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Ratings have to be whole numbers (e.g. No 1/2, 3/4, 1/4 Stars)
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This Rating is before calibration
Note: You may use the Tabs to navigate your eForm, and refer to Information buttons to check completion status of your eForm
Step 3: Saving & Closing
Once you have filled in the eForm, take note of any differences in rating that you and your Employee have.
Be prepared to discuss this during the Performance Conversation. ​
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Save and Close the eForm.
Before you Send Manager's Assessment to the Next Step...
Prepare yourself to have the Performance Conversation with your Employee first:
Step 4: Sending to Next Step
Do only send the Assessment eForm to the Next Step once you have gone through the Performance Conversation with your Employee.
Do remember to send your eForm to the next step before the deadline!
Appraisee's Overall Comments
​Share your achievements. Provide examples of where you have met and exceeded the expectations.
E.g.
My customer satisfaction score is xx.
On xx Jun, my customer Mr. X wrote me a feedback card praising my service.
From Month X to Month Y, I taught and guided new employee xx, and ensured he was able to perform stated duties within xx period.
Appraiser's Overall Comments
Feedback can increase employee engagement and retention, so, as a manager, it’s important to take them seriously.
The comments you provide on a performance review need to be more specific than “You exceeded expectations.”
Here are some things to keep in mind when writing performance evaluation comments:
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1. Review past and present performance.
2. Be honest and clear
3. Provide concrete examples
4. Choose your words carefully
5. Avoid being negative
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Find out how you can "talk like a human: 50 employee evaluation comments your team would like to hear" or see examples of performance evaluation comments for improvement